To create a caring community in which clients, residents, family members and caregivers – especially those challenged by dementia – feel a sense of safety, belonging and purpose.
To champion care that enables people with dementia to lead meaningful lives and to strategically invest in innovative programs, staff development, knowledge sharing, best-practice applications, and research projects that focus on improving care.
The following principles will be used to guide our interactions with residents, families, staff and partners:
Compassion: We listen to understand the hopes and needs of those we serve and do our best to respond. We treat each other with kindness and dignity.
Accountability: We earn the trust of those we serve, our teams and our partners by honouring our commitments. We carefully and responsibly manage our resources.
Respect: We value diverse cultures and perspectives. We communicate honestly and politely. We nurture relationships with our clients, residents, and families, and advocate passionately on their behalf.
Excellence: We bring our best to work every day and lead by example. We use current research evidence and best practice guidelines to continuously improve the care we provide. We celebrate our successes.
Collaboration: We strengthen our teams, learn from each other and contribute to enhancing the health care system through respectful cooperation, knowledge sharing, and mutually beneficial partnerships.